The honest
answers.
Everything we get asked before a first booking. If your question is not here, call us or message the form on the contact page. The Suite 5 team replies inside a day.
Send a quote request through the booking form on this site or call (815) 391-0795. The Suite 5 team replies inside 24 hours with a quote, an available window, and any clarifying questions.
A standard clean keeps your home maintained: kitchens, bathrooms, dusting, vacuuming, mopping. A deep clean goes further: baseboards, blinds, inside appliances, light fixtures, scrubbing the corners regular cleans skip. First-time clients usually start with a deep clean, then move to standard on a recurring schedule.
No. Most clients give us a code or hide a key. We treat your home like ours and lock up when we leave. Some clients prefer to be home for the first visit so we can walk through priorities together. Both work.
Yes. We use eco-safe products by default. Pet-safe. Kid-safe. No harsh chemical smells when you walk back in. If you prefer we use your products instead, leave them out and we will.
Pick up clutter so we can clean surfaces, not work around them. If you want laundry, dishes, or specific projects handled, leave a note in the booking. That is it.
Whatever works for you. Smart lock code, hidden key, garage code, lockbox, or someone home to let us in. All access info stays secure and is only shared with your assigned crew.
Standard cleans run 2 to 4 hours for most homes. Deep cleans and move-in/move-out run longer. We confirm the window when we send your quote so you can plan around it.
Text us. If it is at least 24 hours before your scheduled clean, no charge. Inside 24 hours we charge 50% to cover the crew time we blocked off for you.
Tell us within 24 hours. We come back and re-clean what was missed at no charge. If you are still not happy after the re-clean, we refund the cleaning in full. That is the 200% guarantee.
Rockford and a 15-mile radius. That covers Loves Park, Machesney Park, Cherry Valley, Belvidere, Roscoe, Rockton, New Milford, Caledonia, Winnebago, Pecatonica, Davis Junction, Stillman Valley, Byron, and Durand. Outside the radius, ask.
A standard house cleaning starts at $150. On a schedule it costs less: from $105 a visit weekly, $112 every two weeks and $128 monthly. Deep cleaning starts at $250, move-in or move-out cleaning at $200 and post-construction cleaning at $400. Office, retail and event cleaning is quoted for the space. These are flat rates for the house, not hourly, and your quote gives you the exact number before anything is booked. See the full price guide.
Yes. We bring our own eco-safe products, which are pet-safe and kid-safe. If you would rather we use yours, leave them out and we will.
A standard clean runs 2 to 4 hours for most homes. In that time the crew does every bathroom, the kitchen counters, sink and appliance fronts, dusting from high to low, vacuuming and mopping every floor, the beds, and the trash. A deep clean adds baseboards, inside the oven and fridge, and behind appliances, so it takes longer.